Contact
Contact support
Tell us how we can help
Questions about your account, credits, video generation, billing, bugs, or partnerships are welcome. Send us the details and our team will review your message carefully.
Send a message
Share the important details below so we can understand your request and respond with the right help.
Typical response time
Most messages are reviewed within 24-48 hours on working days. Complex technical issues may take a little longer.
What happens next
- ✓ We review your message and account context
- ✓ We reply with clear next steps or answers
- ✓ We follow up if more details are needed
Need help with the studio?
You can return to the studio anytime to check your projects, credits, and generation settings.
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Helpful information before you send a message
When will I receive a reply?
Our team usually replies within 24-48 hours on working days. Please include enough detail so we can help faster.
Can I contact support by phone?
Support is currently handled through this contact form so we can keep a clear record of your request and reply by email.
What can I ask about?
You can ask about video generation, credits, billing, account access, bug reports, feature ideas, partnerships, or general questions.
Can I send business or partnership requests?
Yes. Choose Partnership Request and include your company, project idea, and the best way to contact you.
How should I report a bug?
Choose Bug or Technical Issue and describe what you were doing, what went wrong, and any error message you saw.
What details help support respond faster?
Include your goal, the page you were using, the file type if relevant, and any steps that led to the issue.